Customer Support

    Direct technical support for your extraction engine. No help desk queues, no tickets — just answers.

    Get In Touch

    Email Support

    Reach us directly at support@rennasys.com

    Include your order ID and target URL for faster resolution.

    Response Time

    Typical response within 24 hours during business days.

    Urgent extraction failures get priority handling.

    Before You Reach Out

    Verify your export runs locally

    After extraction, unzip the archive and run npm install followed by npm run dev. Most "broken export" reports are resolved by ensuring Node.js 18+ is installed and dependencies are fully installed before starting the dev server.

    Check the Technical FAQ

    Many questions about componentization, sanitization, and form routing are covered in our Technical FAQ on the homepage. Review it before opening a support thread.

    Whitelist custom scripts before extracting

    If your custom widgets or calculators are missing from the export, add data-preserve="true" to their tags in your page builder before running the extractor. The sanitizer strips all unmarked scripts and iframes by default.

    How Support Works

    1. 1

      Email us with your order ID, target URL, and a description of the issue. Screenshots or error logs help us diagnose faster.

    2. 2

      We investigate the extraction pipeline output and reproduce the issue against your target URL on our backend.

    3. 3

      Resolution — we either re-run the extraction with corrected parameters or provide specific code-level guidance for your exported project.

    Refund Policy Reminder

    All extraction executions incur non-recoverable server compute costs and are final and non-refundable. If an extraction fails due to a backend error on our side, we will re-run it at no additional charge. See our Terms of Service for full details.